DSV Hiring for Key Account Manager at Gurgaon Full Time

Position:

Manager – Key Accounts

Surname / Name:

Department / Location:

Sales & Marketing

Line Reporting:

General Manager-KAM

Matrix Reporting:

None

Hiring Date:

Last revision date:

June 2020

Purpose of the position

• Identifying Clients to be categorized as Key Account (Local, Regional, National & Global Account) – consequently setting up & defining parameters for the selection.
• Achievement of Budgeted GP & Volumes
• Associate with & Support Global & National Key Account identified by the company at large
• Ensure systematic filing of the details of such clients – which includes filing of Client Profile, Sales Agreement / SOP of rates & services, Report Formats, Credit Agreements, Minutes of conferences held and all such information relevant to the particular business, for common (or as may be specified by the company) access
• Ensure all activities directed towards commendable service from DSV and those which augments the clients’ business interests favorably.

Key Tasks

• Meet with client representatives regularly for a feedback on the services as also to ensure our receivable status is in our favor. Regular telecoms to be “in touch” with the client’s requirements.
• Keep a check on the key KPIs agreed with the client vide regular reports & MIS analysis,
• Keep a track of the traffic behavior of the clients’ business and be alert to any new business opportunity as also aware of competitor penetration into any realm of the clients’ business
• This is an extension of the earlier said activities. Analyze and strategies for any scope to innovate / modify existing system or flow of work to impact DSV and/or the client positively – in terms of costs reduction, transit time reduction as also better flow of information both sides. Create a Win-Win situation.
• towards preparing ourselves to take part in more business of the client. Collect as many information as one may be able to in the regular calls with the client and understand objectively where we do not participate and why; as also what would it take the client to shift that particular piece to us – where do we need to reach to be able to handle the same.
• Regular contact with the operation / product teams as also the carriers to understand actual operations, newer trends in the market.

Decision Making Authority

Decision authority as delegated by the General Manager – KAM, in accordance with DSV regulations

Function / Market & Industry Knowledge / Business Acumen / Process working

Skills & Competencies

Skills/Knowledge

• Working knowledge and good speed on MS Office applications
• Experience in at least one field of Freight Forwarding / Shipping (Import / Export, Customer Service, Accounting etc.)

Competencies

• Good communication skills; Knowledge of local language will be an added advantage
• Ability to get started & work on own
• Ability to judge and take decisions

Educational background / Work experience

• Graduation in any stream
• Minimum 6 years in Freight Forwarding, Shipping, Logistics Div. of manufacturing units, Travel, Ticketing & Tourism

Language Skills

• Fluent in English (other languages depending on the location)

Computer Literacy

• MS Office skills and good knowledge regarding IT systems