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Private Jobs / Private Sector
Durafit Hiring for Junior Executive – Customer Care ( Hindi ) at Kolkata, West Bengal Full Time
Manage Inbound /Outbound calls
Managing a team of representatives offering customer support
Resolving customer complaints brought to your attention
Over-seeing the customer service process
Monitoring the work of individual representatives and of the team
Possessing excellent product knowledge to enhance customer support
Maintaining a pleasant working environment for your team
Planning the training and standardization of service
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements
10th or 12th Passed.
Experienced or freshers both can also apply.
Candidate with potential and problem solving attitude.
Customer centric approach and Patience must.
Experience of Zoho ERP will be an advantage.
Language : Bengali & English ( HINDI LANGUAGE IS MANDATORY FOR THIS ROLE. )
Benefits
Performance-Based Incentives.
Annual Vacation.
Monthly Employee Engagements.
Employee-friendly work environment.
Work from Home .