DXC Technology Hiring for Professional 1 Business Analyst (51005644) at Indore Full Time

Key Skills – SQL Skills, Insurance (P & C), Business Analysis, L1-L2 Support

Key Duties

• Supporting client’s existing configurations and day-to-day queries.
• Using analytical skills to debug and troubleshoot configuration or systemic issues.
• Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA’s.
• Estimation and design of solutions to insurance issues.
• Gathering and interpreting client business requirements.
• Documenting and planning of fixes/changes required.
• Development of fixes/changes utilising both SQL Server /Oracle and Xuber Products/application tools.
• Conducting developer testing and peer reviews.
• Deployment of fixes/changes into client systems adhering to client specific release processes and audit requirements.
• Communicating with client at all stages of development lifecycle to provide excellent customer service.
• Demonstrate fixes/changes with end users and assist in QA and UAT testing efforts.
• Work a shift pattern or On-Call rota within the support team to cover core contracted support hours.
• To design, develop, review and execute system test scripts.
• To prepare technical system documentation as reference for testing and support as required.
• To proactively and effectively work with internal and external teams when required to achieve issue resolution.
• To proactively escalate issues with line manager when required.
• To proactively ensure that coding standards and best practice approaches adhered to and updated when required.
• Entering time reporting in to current time reporting system on a weekly basis to allow invoicing to occur.

Key Relationships

• The Client – DBA’s, BA’s, End Users, Project Managers, Client Manager
• Internal Customers – DBA’s, Project Managers, Project Teams, QA Testing Teams, Support Team Members
• Management – Line Manager, Office Manager, Senior Management

Experience & Requirements

• Good hands on SQL experience
• Excellent problem solving skills.
• Knowledge of development life-cycle best practices
• Hands on experience in Insurance Domain (P&C).
• Knowledge and understanding of database design best practice
• Worked in either a BA or second line software support role
• Ability to produce documentation to a high standard.
• Ability to work on your own as well as part of a team.
• Excellent communication skill across all communication mediums to include face to face meetings, conference calls, web ex sessions, status reports and e mail correspondence
• Ability to advise and influence client directions in relation to scope, time, costs and approach.
• Ability to take decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Self-starter.
• Availability to travel to client sites both domestic and international should the need arise.
• Hard-working, enthusiastic and enjoys being challenged.
• Able to demonstrate examples of learning new software tools/products.
• Minimum 2 years active experience of using SQL Server/Oracle. Must be confident in all aspects of SQL including:

• Stored procedures / Triggers / Views / Functions / Indexes.

• Table creation and maintenance requiring detailed data entry.

Desirable Criteria

• The ability to confidently present information to internal and external clients
• Ability to conceptualize and build complex system architectures using Xuber Products and the database together. Ability to interpret errors in order to resolve problems.
• Minimum 4 years’ experience of or exposure to insurance industry practices and/or systems.
• Experience in data analysis and reporting.
• Understanding of metadata systems.
• ITIL Qualification