EagleView Technologies Hiring for Customer Service Specialist at Bangalore Full Time

Job Title: Customer Service Specialist

Reports to: Customer Service Supervisor

EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email and live web-chat about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer’s concerns with a focus on first contact resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

• Answer inbound emails and chats from potential customers and existing clients.
• Quickly assess customer issues to provide accurate support.
• Explore and understand customers’ needs and exceed their expectations.
• Complete all required trainings and stay informed about company news and department processes and procedures.
• Maintain a high standard of professionalism with our customers.
• Adhere to department performance goals and production standards.
• Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
• Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
• Other duties as assigned

• Able to work in fast-paced environment and easily pivot with changing business needs.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word). Must be computer savvy and able to navigate multiple applications at the same time.
• Able to work under pressure and remain flexible to changing schedules and demands.
• Strong verbal and interpersonal communication skills.
• Must be detail-oriented, organized and able to multi-task.
• Capable of managing challenging customers and building rapport.
• Able to deescalate issues efficiently and appropriately.
• Possess strong problem-solving and analytical skills.
• Able to collaborate with and contribute to a team environment.
• Must be able to work independently with minimal supervision.

EDUCATION REQUIREMENTS

• Bachelor degree preferred or Diploma

Experience

• A minimum of 1 year of Customer Service experience required.

Shifts

• Willing to work on Rotational Shifts including Night Shifts.