B2B sales
build good working relationships
understand the needs of your business customers
research the market and related products
present the product or service favourably and in a structured professional way face-to-face.
B2C sales
listen to customer requirements and present appropriately to make a sale
maintain and develop relationships with existing customers in person and via telephone calls and emails
cold call to arrange meetings with potential customers to prospect for new business
respond to incoming email and phone enquiries
act as a contact between a company and its existing and potential markets
negotiate the terms of an agreement and close sales
gather market and customer information
challenge any objections with a view to getting the customer to buy
advise on forthcoming product developments and discuss special promotions
create detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
check the quantities of goods on display and in stock
make accurate, rapid cost calculations and providing customers with quotations
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