eClerx services LTD Hiring for Quality Analyst at Chandigarh Full Time

Job Details:

Role: SA Quality Analyst Inbound | Full-time (FT) | Customer Operations|

Location: Chandigarh

Shift Timings: US SHIFT

Management Level: Analyst/Senior Analyst

Specialism: Inbound Quality Analyst

HR Reference:

Sukriti Bhardwaj

Contact details: 978080-4666

Job Description:

We are looking for Quality Analyst professionals with 1 year of experience specializing in auditing calls and sharing feedback.

Job Description:

· Analyze and verify customer accounts as per available data

· Monitor calls on client provided guidelines

· Provide feedback to front line agents to prevent errors from occurring in the future

· Technical troubleshoot knowledge related to customer’s services issue

· Serve as a subject matter expert on client’s business rules, customer interaction policies and support tools

Basic Requirements:

· Good communication and interpersonal skills – verbal and written (fluency in English and comprehension ability)

· Strong team player who exhibits patience as well as the ability to help team members

· Must be reliable in terms of attendance

· Professional behavior, appearance, and communication skills

· Basic knowledge of Excel and computer applications

· Good at preparing RCA (Root Cause Analysis) and identify trends to provide feedback

· Ability to adapt to frequent changes as per business requirement

· Flexible outlook to adjust to 24×7 shifts – ability to work in teams and in rotational US shifts

· Ability of analyze information, evaluate results, and choose the best solutions to resolve problems

· Ability to quickly and efficiently assimilate process knowledge

· Detail- and result-oriented, self-motivated with good analytical skills and ability to handle pressure

· Should not have any prior / ancillary commitments – part-time courses, tuitions, etc.

Minimum Qualifications:

· Any Graduate or under-graduate with minimum 1 year of experience

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 – ₹335,000.00 per year

Benefits:

• Health insurance

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9780804666
Expected Start Date: 01/07/2022