Ecom Shipping Solutions Private Limited Hiring for Customer Service Executive at Mumbai Full Time

Desired Candidate Profile

Minimum Graduate
Persuasive Speaking Skills
Good command of English and Marathi
Listening Skills
Desire to learn
Can handle inbound and outbound calls
Assertiveness
Conflict resolutions

Roles and Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, and process customer accounts.
• Follow communication procedures, guidelines, and policies

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Education:

• Bachelor’s (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Speak with the employer
+91 8657936062