Educurve Hiring for Email Support Executive – Work from Home at Chennai Full Time

We are looking for candidates who can deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day-to-day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, and providing best resolution.

Roles and Responsibilities

• Resolve queries of the customers via email within the assigned turnaround time
• Develop strong customer relationships
• Manage and take ownership of the resolution process for all customer related issues
• Using define resources and specific company tools to support the customer by answering questions and escalating to respective teams if needed for further support

Required skills

• Ready to work in U.S. shift (2 am to 9 am)
• Email writing skills (Training will be provided)
• Excellent time management skills, attention to detail and the ability to multi task
• Competent in MS office and web browser environments.

Eligibility

Qualification: Any Degree
Freshers can apply.
Candidate should be comfortable working in rotational shifts.

Job Type

• Full-time
• Work from Home (Remote)

Benefits & Perks

• Work from home
• Provident Fund
• Internet reimbursement
• Health Insurance
• Paid time off

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹15,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Night shift
• US shift