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Private Jobs / Private Sector
EduRun Virtuoso Services Pvt Ltd Hiring for Customer Service Representative at Hyderābād Full Time
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Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job Type: Full-time
Salary: ₹15,000.00 – ₹20,000.00 per month
Work Remotely:
- No