Company Profile:

.efficiently is a software development and services company specializing in the construction industry, providing, accounting, estimating, Architectural, logistics, HR and technology services to clients across the USA.

Shift Timing: 6 PM to 3 AM

Location: Work from home (WFH)

Note: This is a remote position, a strong internet connection is required (company subsidy available).

Job Brief:

The Customer Success specialist is responsible for the ongoing relationship with customers on your assigned accounts. We are looking for a performance and relationship driven Customer Success Specialist to join our growing team. You will work directly with our sales representatives to determine the customer’s unique needs and align our offerings and resources to meet and exceed those expectations. By orchestrating staffing placements, facilitating administrative and operational duties and providing customer-facing support, you will build relationships that strengthen and support the health of our organization.

Responsibilities

You will be responsible for all aspects of the customer journey. You will work closely with sales, products, support and engineering teams to maximize the customer experience. The Customer Success Specialist is responsible for the ongoing post-sales support of customer accounts, including orchestration and facilitation of resources and offerings to meet the customer’s needs. This position is customer-facing and expected to maintain communication with customer contact(s), as well as internal collaboration with the principal account owner (Sales) through every stage of the customer lifecycle.

Competencies

• Strong written and verbal communication skills
• Critical thinking/problem solver
• Impeccable customer service behaviors
• Teamwork/collaboration
• Resilience/tenacity

Qualifications

• Knowledge of best practices in customer service and retention
• Impeccable customer service behaviors
• Ability to work closely with a fast moving, dynamic team
• Experience in account management in a customer-facing role
• Familiar with customer success metrics and key performance indicators (KPI’s)
• Experience in the construction industry preferred

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