Electronic Retail Showroom Hiring for Customer service , Cashier , Store Manager at Vijayawāda Full Time

Customer Service:

• Implement 10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius of any staff
• Ensure 100% GUEST sales process implementation and compliance

· Daily review & follow up on complaints & resolution as per SLA & TAT

· Take corrective actions based on customer feedback (VOC, NPS, Complaints etc)

In-Store Merchandising:

· Ensure 100% compliance on Planogram, merchandising & ticketing.

· Ensuring Best Sellers ranging for the store, review display group target Vs actual, freshness & SLM inventory on a weekly basis

Planning & Execution

· Planning and initiating, execute changes to improve the store performance on all KPI’s

· Plan and execute monthly store catchment activities for existing customers and new customers with the help of Area Marketing & Analytics team in SO

· Tracks competition closely (Range, pricing, offers, promotions) and suggests necessary action to Cluster Manager to ensure that our store remains ahead of competition at all times

· Execution of all promotions, offers, new processes as planned – with 0 tolerance

· Implementation of actions planned and agreed in the MOR

Performance Management & Review:

· Fully responsible for achieving store Sales & EBIT targets as per the business plan.

· Reviews each category’s sale on daily basis and take corrective action

· Track and analyze sales on a daily basis and take necessary actions immediately to ensure performance is as per plan

· Reviews Account Sale, Trade-in & inventory health check report on weekly basis to avoid any discrepancy. Completely responsible for the HEALTH of the store (from a Finance and Inventory accuracy perspective)

People Management:

· Responsible for recruiting the “RIGHT” candidate for the job and supporting HR in the recruitment process

· Tracks performance of all team members and recognizes best performers on regular basis

· Maintains store performance by coaching, counselling, motivating, monitoring & disciplining employees

· Responsible for the quality of the customer experience that the store delivers. (Staff product knowledge, training of staff, constant assessment & monitoring of staff product knowledge, conducting ROLE PLAYS continuously with store staff on a daily basis) Staff Incentive Policy implementation – Ensure every employee is aware and is motivated, to achieve targets and earn incentives

Process:

· Mock Audits to be conducted to ensure compliance on all SOPs’

· Gaps identified in SMART, SOP & Internal Audits to be fixed and complied to in future

• Drives “Lean Time Equals Learn Time” principle for his team

Job Type: Full-time

Salary: Up to ₹900,000.00 per year

Benefits:

• Cell phone reimbursement
• Food allowance
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Vijayawada, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)