Embassy Group Hiring for Remote Receptionist at Bangalore Full Time

Job Description:

Remote receptionist Duties and Responsibilities.

• Training and supporting office staff
• Schedule shifts for hotel staff
• Ensure great customer experience
• Handle customer complaints
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Verifies that accurate room status information is maintained and properly communicated.
• Remote receptionist will have a thorough understanding of the equipment they’re working with.
• Remote receptionist will watch the video surveillance footage is it’s being recorded.
• Remote receptionist will be focused and observant so that whenever they witness something unusual, suspicious, or questionable they are able to make a detailed note of it and report the same.
• If a Remote receptionist sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.
• Remote receptionist would generate a report daily for each property.
• Remote receptionist would have front office knowledge.
• Full understanding of hotel PMS
• Thorough understanding of front office SOP’s – Check in, check out , early check in , late check, room upgradation, etc.

Remote receptionist Skills.

• Attention to Detail – Remote receptionist will be able to identify small, seemingly insignificant details that most people would overlook.
• Ability to Multitask -Even when a Remote receptionist receives a phone call or has to speak to a colleague,they will always be keeping an eye on the monitors.
• Ability to Work Independently – Remote receptionist will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision.
• Communication Skills – Remote receptionist will have adequate written and verbal communication skills.
• Radio Communication Systems – Remote receptionist will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided.

Requirements

• 5+ years as front desk manager in 4/5-star hotel
• Hotel management degree

Job Type: Full-time

Salary: Up to ₹35,000.00 per month

Schedule:

• Rotational shift

Application Question(s):

• Do you have experience as front desk executive in hotels?

Experience:

• Front desk – Receptionist: 3 years (Preferred)