Eminent India Pvt ltd Hiring for Customer Service Representative at New Delhi Full Time

Job Description: –

· Manage pre and post sales.

· Manage customer’s incoming phone calls, chat room and emails.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Maintain the data for stock management and keep an eye on cost effectiveness.

Requirements and skills

• Strong phone contact handling skills and active listening
• Familiarity with MS-Excel.
• Customer orientation and ability to adapt/respond to different types of characters
• Good communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Fresher can should apply

Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 – ₹15,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)