Empower Retirement Hiring for Spec Account Resolution – Empower Operations at Bangalore Full Time

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

Resolution team is responsible for correction of internal and external errors. Resolution procedures include:

Standardizing when corrections will and will not be processed

Any correction request that does not comply with the standard correction procedures will be considered an Exception

Process for approving and correcting Exceptions

Audit and accountability of Exceptions

Instruction and Authorization Forms for External Errors

Treatment of gains/losses resulting from a correction request

Eligibility: Experience in the US retirement industry for at least 2 years.

Experience in first time processing in Money-In/Money-Out

Experience in QC/QA role as he/she has correct the accounts.

Must be a strong communicator.

Attention tdetail is a must.

Must have a proven track record of having exceeded the accuracy target bench marks or even set bench marks.

Should have the ability research unique and complex and escalated account problems.

COVID

COVID vaccinations are required for all individuals working in any Empower office location or who participate in in-person meetings and/or business activities, subject to state and local laws. Most Empower positions may require on-site presence on an occasional or regular basis and associates will need to provide proof of COVID vaccination, subject to state and local laws. Associates unable to comply with the COVID vaccination requirement due to medical reasons may request an accommodation.