Log In
Sign Up
Private Jobs / Private Sector
Encore Theme Hiring for Quality Analyst at Bangalore Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Job Description
Conduct process quality audits as per plan
Prepare findings from the report and share it with the account/project leadership on daily/ weekly/ monthly, as required
Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA)
Conduct calibration communication to communicate any changesfrom the client and conduct refresher trainings to bridge any skill gapdue to these changes
Conduct analysis, report generation and process compliancein different areas like metrics office, CAG, Process Definition
Ensure processes to be followed in Wipro in terms of all qualitynorms in the areas of project management and highlight potential risks
Provide insights and process guidance to the projects as per theneed
Prepare timely dashboards, reports, insights and share with thecentral quality and delivery teams to ensure minimum client escalation
From time to time highlight any critical escalations where thecentral quality team’s intervention is required in any BU projectteam
Automate the report generations etc to ensure minimization ofnon-value added tasks, ensuring maximum utilization of existingplatforms and their increased adoption
- Bengaluru, India
- 2898428
Job Description
Role Purpose
The purpose o central quality analyst role is to conduct qualityaudits and perform analytics in different areas as defined by centralquality team, supporting the project teams in ensuring higher clientsatisfaction
Do
Conduct process quality audits as per plan
Conduct various process audits as per guidelines and SPO’sdefined in QMS
Prepare findings from the report and share it with the account/project leadership on daily/ weekly/ monthly, as required
Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA)
Conduct calibration communication to communicate any changesfrom the client and conduct refresher trainings to bridge any skill gapdue to these changes
Conduct analysis, report generation and process compliancein different areas like metrics office, CAG, Process Definition
Ensure processes to be followed in Wipro in terms of all qualitynorms in the areas of project management and highlight potential risks
Provide insights and process guidance to the projects as per theneed
Prepare timely dashboards, reports, insights and share with thecentral quality and delivery teams to ensure minimum client escalation
From time to time highlight any critical escalations where thecentral quality team’s intervention is required in any BU projectteam
Automate the report generations etc to ensure minimization ofnon-value added tasks, ensuring maximum utilization of existingplatforms and their increased adoption
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Central Quality teams
Sharing reports, insights, dashboards on various areas like processaudit, metric office, process definition etc
BU project delivery teams
Sharing reports, insights and dashboards as per project requirements
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill- Domain/Industry Knowledge – Awareness and knowledge oftechnological and global standards with respect to process and qualityin the ITES/BPO industry – Master
- Leveraging Technology – Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization – Competent
- Process Excellence – Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
- Technical Knowledge – Knowledge of operational processes,quality certifications etc – Expert
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
Expert
Applies the competency in all situations and is serves as a guideto others as well.
Master
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognized within the entire organization.
Behavioral Competencies
Analytical Skills
Execution Excellence
Client centricity
Stakeholder Management
Deliver
No.
Performance Parameter
Measure
1.
Quality Standards
Timely generation of reports, dashboards, insights to therespective team
Accuracy of the data
Feedback from the project teams on the insights
Quality of insights shared with the team