EPAY Systems Hiring for Team Manager at Noida, Uttar Pradesh, India Full Time

Job Description

PrismHR a growing SaaS provider of human capital management solutions, is seeking an exceptional software engineer with a strong customer service aptitude to work at our Noida office. This is an excellent opportunity for an ambitious, energetic and a dynamic professional who can best fit in the role of a people manager, drive people’s behavior positively, drive matrices and deliver high on customer satisfaction.
Desired Experience and Skills:

• Bachelors or Masters in any stream, having consistent academic results (60% or above).
• Must have relevant experience of 5-8 Years in HCM or HRIS/ IT/ ITES Industry
• At least 3 years in people Management
• Accreditation Certified Professional CPP in American Payroll is preferable
• Strong communication, analytical and collaboration skills, a knack for problem-solving, a desire to enhance user experience, and a passion for technology.

Duties and responsibilities Service Delivery Deliver top-tier services for EPAY’s HCM products and solutions – Ensure the customers payrolls are processed on time, accurately and follow US standards and policies. Identify and analyze specific payroll trends for our customers and suggests best practices from a compliance standpoint. Develop and maintain positive and valued relationships with key client decision makers and influences. Product Knowledge Must have a solid product knowledge and actively participate in the latest product upgrades, UAT sign offs. Aim to be a domain expert by keeping yourself abreast with latest payroll laws and regulations. Develop an analytical approach and other key skills to understand complex account setups and business processes end to end. SLA Adherence Understand contractual agreements to ensure application of EPAY Administration Fees in events such as payroll invoices, ACH, late processing Fee etc. Understand customers’ specific needs and collaborate with cross functional teams to meet those needs including training, documentation, custom reporting etc. in a timely manner. Adjust customers’ system setup according to new customer requirements or plan changes. Account Management Act as an effective coordinator between Implementation & Customer Care to ensure smooth handshake and transitioning of new projects/accounts. Proactively control the response times, follow up communications and ageing cases for all HCM customers assigned. You are expected to play a key role in building an effective 24/7 HCM service team. Talent Management Assist in developing the Subject Matter Experts while supporting the career growth of team members. Continuous focus on skills enhancement, harnessing teamwork and a positive attitude to meet EPAY’s business objectives. Maintain and ensure timely delivery of critical data of your team like monthly & quarterly productivity stats and performance reviews. Company Description PrismHR provides a seamless, cloud-based human capital management platform offering applicant tracking and recruiting, human resource management, benefits administration, time and attendance, and payroll and tax administration. Our full suite of human capital management solutions helps companies with hourly workforce’s recruit, staff, manage and pay their employees. To learn more, please visit www.PrismHR.com. As a high-growth, pre-IPO Company, EPAY Systems offers a competitive salary and career growth potential in addition to:

• Challenging, fun and rewarding work environment
• Performance bonuses
• Major medical, accidental, and Life insurance
• Business casual dress attire
• Free snacks, gourmet coffee, tea in break room
• Conveniently located directly off Noida/ Greater Noida expressway, near Advant Tower
• 10th Floor, Corporate Park Tower, A/2, Plot No-7A/1 Sector-142, Noida-201301, UP,India
• Free garage & open parking.
• Telephonic screening
• Face to face / Virtual Interview
• Offer letter

Hiring Process Contact: kgupta@prismhr.com