Equifax Hiring for Customer Service Associate-Non Voice at Mumbai, Maharashtra Full Time

Synopsis of the role

Responsible for identifying new business opportunities, writing up weekly progress reports, maintaining relationships with external stakeholders as well as staff, and answering all queries politely and on time. Should be able to help grow the organization and address any weak areas.

What you’ll do

Handle customer service calls and emails.

Analyze and process transactions accurately & on time.

Document all Dispute completed in a day.

Make significant contribution towards collecting metrics on processes.

Maintain positive and cooperative working relationships with all.

Collaborate with the team to achieve common goals.

Communicate with internal and external customers to resolve issues, questions and concerns swiftly.

Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.

Comfortable with a rapidly changing environment.

Independently identify troubleshoot customer grievance and then escalate.

Complex problems according to defined escalation procedures.

Openness to work flexible hours as required (may include weekends and/or holidays).

What experience you need

Minimum qualification – Graduate in any discipline.

2 to 4 years of work experience.

Excellent communication skills and strong command over the English language.

Excellent Customer Service Skills.

Willing to work in a shift-based work schedule.

Excellent Analytical ability, Logical approach towards problem solving.

What could set you apart

Ability to build good relationships with customers and coworkers.

Ability to think ahead and anticipate problems, issues and solutions.

Strong management skills.

We offer hybrid mode of working, comprehensive compensation and health care packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path

toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex, sexual

orientation, gender identity, national origin, disability, or status as a protected

veteran.