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Equinox Labs Hiring for Senior Customer Support Associate at Mumbai Full Time
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Senior Customer Support Associate
Role and Responsibilities:
Independently analyze and review customer’s questions and give accurate information and correct answers.
Serve as the primary point of contact for all customers.
Respond to a variety of inquiries as quickly and accurately as possible.
Stay in communication with each customer until you’ve resolved his or her issue.
Take the extra mile to engage with customers.
Must be able to efficiently interact with other departments to provide first contact resolution.
Escalate issues to the next level of Customer Support when appropriate.
Adhere to all confidentiality and compliance regulations.
Consistently achieving all SLA’s set by the clients with strict adherence to process guidelines & timelines.
Must ensure prompt, courteous, and accurate responses sent to customers.
Notes- Candidate must have their own laptop and WiFi
Job Type: Full-time
Salary: ₹25,000.00 – ₹30,000.00 per month
Benefits:
- Internet reimbursement
- Work from home
Schedule:
- Night shift
- Rotational shift
Experience:
- total work: 3 years (Preferred)
Work Remotely:
- Yes
Speak with the employer
+91 8918120625