ESMSYS PVT LTD Hiring for Customer Support (Night Shift) at India Full Time

Key Skills Required:

• Having Experience in international semi- voice calling process.
• Excellent verbal communication skills in English is a must
• Knowledge / understanding of online user behavior
• Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
• Proficient in using MS Office Software mainly  Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
• Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner

Job Responsibilities:

• Open and maintain customer records by updating account information in the backend
• Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
• Resolve product or service problems by clarifying the customer’s complaint / issues
• Prepares product or service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as required

Educational Qualifications and Interpersonal Skills:

• Graduation / Post Graduation in relevant field
• 0-2 years of relevant experience, fresher with excellent communication skills can also apply
• Creative thinker with the ability to understand and transform technical information and convey the same to the customers in an appropriate manner
• Ability to work effectively as part of a team as well as independently and with minimal direct supervision
• Effective time management and multi-tasking skills with an ability to work under tight deadlines
• ROTATIONAL SHIFTS AS PER US TIME ZONE (6PM – 7AM)
• PART TIME SEEKERS CAN ALSO APPLY (WORK FROM OFFICE ONLY)
• LOCATION : AHMEDABAD
• AGE CRITERIA : UPTO 30 YEARS ONLY
• WORK FROM OFFICE ONLY

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹18,000.00 – ₹20,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Night shift

Ability to commute/relocate:

• Paldi, Ahmedabad – 380006, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)