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Private Jobs / Private Sector
Everstylish Lifestyle Pvt Ltd Hiring for Customer Support Executive (Chat Process, Day Shift, Sunday Off) at Gurgaon Full Time
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Job Summary
We are hiring for Experienced Customer Service Executives for in-house Operations Department. We are a Women’s fashion brand and so preference will be given to female candidates.
Responsibilities and Duties
- Responsible for effective handling of customer queries, through Calls, Chat, and Email.
- Follow-up with internal teams to close customer queries independently
- Clarify customer requirements; probe for and confirm understanding of requirements or problems.
- Execution of Order updates.
- Tracking of Orders
- Processing returns and exchanges
Qualifications and Skills * Very good command over English (Vocal & Written)
- Smartness in terms of client and query handling
- Should be good in inter-personal relationships
- Should be able to draft E-mails shared internally as well as with clients
- Respond and act on customers’ inquiries and complaints in accordance with the company’s policy
BenefitsWork Timings- 9.30 am- 6:30 pm.
Working days- Monday to Saturday. Sunday fixed off.
Job Type: Full-time
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon, Gurgaon – 122016, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- CTC
- Expected CTC
- Notice Period
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)