EY Hiring for Markets_Supervising Associate – AC_ Supervising Associate at Gurgaon Full Time

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Essential Functions of the Job:

Account Management & Acceleration Support:

• Implement global Account Activation Center of Expertise (CoE) strategy, methodology and processes at Account level
• Co-develop account strategy working with account leadership and drive global execution of account plan
• Support account team in driving service line planning activity and account integration
• Responsible to conduct Account Maturity Assessments and supports in preparation of Account Acceleration sessions
• Prepare the global account meeting materials and facilitate account team meetings
• Responsible for follow-up on account actions by tracking progress against deadlines and driving activity
• Understand both the client’s business agenda and EY services to enable leveraging the global EY network to connect our clients to the right people
• Develop and manage the account onboarding process and appropriate materials
• Drive the Assessment of Service Quality (ASQ) process: Collate the ASQ feedbacks in Matrix and drive action after interviews and year-end follow-up
• Act as a project manager for Account specific initiatives/projects
• Review of account financials to provide awareness to account leadership on drivers of account performance
• Monitoring of operational metrics important to team each month and working with account partners or service line leaders on troubleshooting issues
• Support special projects as needed that require financial data/analysis

Sales and Program Management:

• Manage the annual global revenue planning process with the G360 BDL and GCSP
• Own and manage the Client Relationship Management (CRM) process
• Co-develop the account relationship strategy, including management of the global relationship map
• Manage the account pipeline process and drive discipline across global team
• Coordinate the pursuit process for opportunities, working closely with key partners
• Execute win/loss debriefs
• Identify EY thought leadership and insights to be shared with the client
• Creation and maintenance of account marketing materials (i.e. team brochure discussion relationship history, or Value Scorecard or procurement showcase doc)
• Develop and maintain relationship of Account Managers, Market Segment Managers, to understand latest market place, alliance and solution activity within sector or like accounts

Information and Knowledge Management

• Be strategic to collaborate and partner with enabling functions of EY in supporting the account (where applicable):
  • Offshore Account Enablement team in India – pipeline management, financial analysis, sales cycle support, client research, Account plan management
  • EY Knowledge – Account Analysis, Quarterly earnings call summaries, travel packs on client’s business, competitive landscape
  • Finance – Any financial needs of the account
  • Brand, Marketing and Communications – Account specific events, targeted thought leadership
  • Administrative Support – Meeting scheduling and any other administrative tasks
  • Global Sector/Industry – Identify market trends and EY insights
  • Service lines and geographies – Create process flows required for the team to capture information across account

• Build and manage a repository of team information (i.e. MSA, Rate Card, SOW templates, onboarding documents, team process documents, qualifications, etc.) and guide team on how to access and use
• Develop and maintain relationships with the account teams to understand best practices for team information and knowledge management

Marketing Management

• Development and execution of account marketing plan to include
  • Distribution of thought leadership and/or event invites to relationships targets
  • Alumni relations
• Support creation and distribution of team communications (i.e. team/client newsletter, WIN announcements)
• Develop and maintain relationships with account teams to understand best practices for marketing activities

Communications and Administration

• Serves as subject matter expert for all information related to the account
• Leverage EY resources to support the account
• In consultation with account leadership manages Account specific events, identifies and leverages targeted thought leadership
• Global Sector/Industry – Identify market trends and EY insights to take to account
• Serve as the knowledge steward of the account and with the assistance of EY Knowledge, connect global team to EY tools and client business issues

Analytical/Decision Making Responsibilities:

• May be required to make decisions on behalf of Partners to expedite results
• Influences without direct authority, frequently providing coaching and input to a high level of firm leadership

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