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Private Jobs / Private Sector
Felicitycare Hiring for Call Quality Analyst at Jaipur Full Time
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- Participate in the development of call monitoring style and industry best practices.
- Monitor calls and report data and trends to the management team.
- Gather and track individuals and team progress using a quality tracking data management system.
- Participate in client and consumer listening initiatives to discover consumer requirements and expectations.
- Deliver actionable services to multiple internal support groups as required.
- Manage and organize call sessions for all centre employees.
- Provide feedback to the team leader and supervisors.
- Provide trainings of the CRMs and systems.
Job Type: Full-time
Salary: ₹600,000.00 – ₹800,000.00 per year
Schedule:
- Morning shift
Ability to commute/relocate:
- Jaipur – 302001, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Preferred)
Experience:
- total work: 1 year (Preferred)