Job Description

About the opportunity

Department Description Technology Infrastructure Services (TIS) is responsible for managing all infrastructure components, supporting business delivery projects and delivering TIS projects. The function is divided into six core disciplines:

• Service Management – Responsible for managing our Customers, Service Desk & proximity services, Incident & Problem Management and Application Infrastructure.
• Delivery Support – Responsible for supporting the delivering of business change initiatives, which includes project, small works, environment management and other non BAU tasks.
• Technology Control – Responsible for protecting the Infrastructure Environment includes Security Management, Risk and Audit Management, Change Management and Disaster Recovery.
• Architecture and Engineering – Responsible for Technology Architecture and engineering solutions, in line with Technology roadmaps.
• Operating Environment – responsible for maintenance and fault resolution on Platforms, Storage, Messaging and Data Centre Services.
• Network & Voice – responsible for maintenance and fault resolution on Network, Voice and Firewall, managing commercials and financials, and delivery of TIS projects, within technology domain.
• Application infrastructure – Responsible for maintenance of the application infrastructure layer that involves middleware, database, application deployments and managing internal applications.

The main functions of the recruiting department are to support the Monitoring, Event Management, Alerting of the infrastructure and application estate across environments with-in Fidelity. Purpose of your role The Technical specialist – ServiceNow role will be responsible for developing Service-now enhancements / improvements for requirements on the FIL Service Now Platform. This includes different Service Now applications including the ITSM module with-in Service Now. The developer will be involved across the SDLC including requirement gathering, design, development, unit and functional testing and delivering solutions to production. This will involve both strategic initiatives and incremental improvements and delivering to the requirements to client expectation. The role will act as a Trusted Advisor for technical aspects of Service Now to the Service Now product owners and other customers. Key Responsibilities

• Technical expert with responsibility of delivering the Strategic, Project and improvements in Service Now.
• Responsible for delivering and providing technical expertise for the ServiceNow platform from both strategy and day to day operations perspective.
• Be the trusted advisor to the customers.
• Provide technical leadership and mentoring to the ServiceNow team.
• Identify continuous service improvements, propose and deliver.
• Key contributor for the ServiceNow roadmap.
• Ensure delivery in a timely, efficient and cost effective manner.
• Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction.
• Mentor and train the development and admin teams on Service Now concepts and capabilities.

Experience and Qualifications Required

• Total of 7 years of experience
• Extensive experience in web development concepts and understand web based languages.
• Proficiency in understanding the application architecture
• In depth knowledge on the Service Now platform and understanding of the different concepts and functionalities.
• Prior experience in delivering solutions in Service Now for multiple different requirements.
• Able to customise based on demand and working to coding standards to ensure a robust and mature development of the functionality within the platform
• Rich understanding of ITIL practices and Service Now ITSM module. Experience in implementing Change Management, Incident Management, Problem Management, On Call-Scheduling and Reporting modules in Service Now.
• Rich Experience in ServiceNow customizations including UI Policy, Client Scripts, Workflows, UI Action, Script Includes, Business Rules, workflow administration, reports, data import
• Extensive hands on experience on web based languages (JavaScript, CSS, Jelly, XML, HTML and Glide).
• Experience integrating Service Now with other platforms (though API’s like SOAP / REST and other avenues).
• Experience in handling end to end implementations right from requirement gathering to delivery.
• Experience in reporting, automated testing and administration aspects of Service Now is an added advantage.
• Experience in working in an agile environment following agile practices.
• ServiceNow Administration certified
• ITIL V 3 Foundation certified
• Good communication and presentation skills.

About you

About Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach “dynamic working”.

Find out more about what we do, our history, our new approach of “dynamic working” and how you could be a part of our future at https://careers.fidelityinternational.com/about-us

Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.