Finoviser Financial Services Hiring For Customer Care Executive at Vashi, Navi Mumbai, Maharashtra Full Time

Job Responsibilities

• Answer chats/E-mails/inbound calls or make outbound calls professionally to provide information about products and services
• Promoting financial products of company
• Listen and respond to customer’s needs and concerns
• Handle complaints and escalations
• Record customer query and actions taken
• Resolving client queries within the defined time frame

Requirements

Experience:

• 1-2 years of experience as a customer service executive in any financial firm

Qualification:

• Graduate with basic knowledge of stock trading, financial markets, securities firms, AMC, insurance, etc.

Skills:

• Ability to work in teams
• Fluency in Hindi, English is a must and a regional language preferred
• Basic computer knowledge (Microsoft, Excel, PowerPoint, etc)
• Possess good organizational and time management skills
• Should have knowledge of how financial firm operate and basic knowledge of financial markets
• Experience in handling ticketing systems.
• Problem solving skills
• Proactive
• Critical thinking
• Interactive

CTC:

As Per Experience & Industry Standards