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Private Jobs / Private Sector
Finoviser Financial Services Hiring For Customer Care Executive at Vashi, Navi Mumbai, Maharashtra Full Time
Job Responsibilities
- Answer chats/E-mails/inbound calls or make outbound calls professionally to provide information about products and services
- Promoting financial products of company
- Listen and respond to customer’s needs and concerns
- Handle complaints and escalations
- Record customer query and actions taken
- Resolving client queries within the defined time frame
Requirements
Experience:
- 1-2 years of experience as a customer service executive in any financial firm
Qualification:
- Graduate with basic knowledge of stock trading, financial markets, securities firms, AMC, insurance, etc.
Skills:
- Ability to work in teams
- Fluency in Hindi, English is a must and a regional language preferred
- Basic computer knowledge (Microsoft, Excel, PowerPoint, etc)
- Possess good organizational and time management skills
- Should have knowledge of how financial firm operate and basic knowledge of financial markets
- Experience in handling ticketing systems.
- Problem solving skills
- Proactive
- Critical thinking
- Interactive
CTC:
As Per Experience & Industry Standards