Fiserv Hiring for Senior Associate, Client Tech Support at Pune, India Full Time

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Associate, Client Tech Support

ATM Installations:

Coordinate and oversee the installation of new ATMs at designated locations.

Collaborate with vendors, technicians, and other stakeholders to ensure timely and accurate installation.

Reporting and Builds:

Generate regular reports on ATM performance, transaction volumes, and maintenance needs.

Analyze data to identify trends, anomalies, and areas for improvement.

Work closely with the operations team to address any discrepancies or issues.

Go-Live Monitoring:

Monitor ATMs during the go-live phase after installation.

Ensure that all systems are operational, transactions are processed correctly, and user experience is seamless.

Respond promptly to any technical glitches or customer complaints related to ATMs.

Qualifications and Skills:

Bachelor’s degree in a relevant field (e.g., IT, Operations Management).

Experience in ATM operations, banking, or related fields.

Strong analytical skills and attention to detail.

Excellent communication and problem-solving abilities.

Familiarity with ATM software and hardware components.

Additional Information:

Flexibility in working hours, especially during go-live phases or emergencies.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine’s “World’s Most Admired Companies™” 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.