Log In
Sign Up
Private Jobs / Private Sector
Fiserv, Inc. Hiring for Help Desk Support, Professional at Pune, Maharashtra Full Time
Full Job Description
Job Responsibilities:
The responsibilities of the position are:
Actively own and resolve Host incidents that are generated via the standard monitoring tools, working closely with third party vendors and other internal or external partners.
Ensure timely resolution and appropriately document comments and escalation. Common tasks include:
The responsibilities of the position are:
Actively own and resolve Host incidents that are generated via the standard monitoring tools, working closely with third party vendors and other internal or external partners.
Ensure timely resolution and appropriately document comments and escalation. Common tasks include:
- Researching Host issues.
- Requesting or escalating SEV issues.
Initiate and receive calls to and from clients and data centers to resolve incidents or document future events.
Ensure incident documentation is well-written and easily understood and actionable by vendors and partners.
Ability to develop extensive knowledge of Host and Interbank processes and technology.
Follow established guidelines to accomplish tasks and solve routine/non-routine problems.
Attend on-going training to achieve level of technical skill needed to solve more complex problems.
Participate in continuous process improvement in order to improve service, reduce costs, and improve quality.
Perform and complete other duties as assigned.