Full Job Description
Build holistic visibility into SLIs, SLOs, and SLAs, dependency graphs, past performance of software, network, and system to ensure that we can continue to scale without increasing operational burden or toil.
Assess the current state of the environment and drive “SWAT” initiatives in collaboration with the rest of the Organization to ensure transparency, resiliency. Across both Applications & Infrastructure stack. SWAT initiatives for future state can vary from Incident Analysis leveraging ML & AI/ Assisting with Datacenter Stability & Consolidation effort to Application Transformation [Monolithic to Microservices, SaaS, PaaS etc.]a
Build infrastructure and drive projects that break things with the aim to improve the robustness of production systems.
Use the core principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the platform.
Step back to observe patterns and develop innovative tools and automation to minimize toil. Use those learnings to drive the best operational practices.
Monitor and report on service level objectives for a given applications services. Work with business and product owners to establish key performance indicators.
Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.
Partner with the broader Fiserv organization to build a culture of rigorously learning from incidents.
Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices.
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