Fisher & Paykel Healthcare Hiring For ICT Administrator – Bangalore at India Full Time

Reporting to the FC, we have a position for ICT (Information and Communications Technology) Administrator, to join our India head office in Hebbal, Bangalore.

This is a critical role with endless possibilities to add value to our business and to promote a professional service culture across our India business. Our dynamic global environment will keep you facing new challenges by adopting and facilitating the transition of new technologies and environments into operation and keeping things running in our fast-growing business.

Understand user groups requirements and resolve user issues to facilitate improved running and utilisation of end user ICT equipment and support system development.

The ICT team works hands-on with a great variety of users and platforms. You will have impressive customer service and communication skills to interact face to face and online with people across the business.

Key outcomes

Liaise with users to clarify complex end user ICT issues in a timely manner to enable correct diagnosis of issues and provide responsive service to customers.

Determine root cause of issues and resolve problems with ICT systems through replacing or reconfiguring hardware and software.

Develop and maintain relationships with management and end users of assigned customer groups to develop understanding of business needs and facilitate planning and budgeting.

Contribute to the ICT team capacity plan and annual plan by recommending necessary upgrades and replacements.

Liaise with suppliers to ensure localised issues are resolved in a timely manner.

Escalate problems relating to ICT services, ensuring all relevant information is communicated, to facilitate resolution in a timely

manner.

Maintain and resolve end user network and telephone connectivity by configuring communications equipment.

Provide guidance to Desktop Support members and assist with problem identification and resolution.

Maintain the ICT help desk knowledge base ensuring any new solutions are captured to facilitate the effective team performance.

Develop and maintain relationship with the management team of assigned customer groups to facilitate planning and budgeting.

Provide training and support to end users to ensure appropriate selection, set up and use of ICT equipment.

Assess new desktop hardware and software to determine utility, impact on the system, safety, and best means of roll out.

Participate in a diverse range of projects to support other ICT areas and increase the effectiveness of ICT Services

Impact

Contributes to customer satisfaction by answering customer questions and resolving tier 2 ICT problems.

Contributes to the early identification of significant ICT issues.

Develop in depth knowledge of customer group to facilitate effectiveness of ICT services.

Understands the balance between cost, performance and the impact on the assigned customer base.

About the Person

BE Computers / software, IT or similar

A 7 to 10 years of practical experience in an ICT management role in a global workplace.

Strong service delivery and service support knowledge and the ability to implement change in these areas.

Excellent working knowledge of IT systems, Microsoft Server and Cloud technologies, security networks and system administration, databases, data storage systems and phone systems.

Clear understanding of impact of ICT on the business and the interdependencies of ICT systems

Customer service focused

Outstanding communication skills

If you enjoy working in a team, gaining exposure to high-level activity and are self-motivated then you cannot miss this great career move!

Reasonable Accommodations

As an Equal Opportunity Employer, Fisher & Paykel Healthcare is committed to providing reasonable accommodation to applicants with disabilities. If you are interested in applying for employment with Fisher & Paykel Healthcare, and need special assistance or an accommodation to use our website, please contact us at us.jobs@fphcare.com

When contacting us please provide your contact information and the nature of your accessibility issue. We will only respond to requests for reasonable accommodations.

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Job Details

Reference # 63141

Posted on 27 Jun 2022

Closes on 30 Sep 2022 20:00

Location(s) India

Expertise ICT

Job level(s) Direct