Flipkart Hiring for Deputy General Manager – Business Development at Bengaluru, Karnataka, India Full Time

Cleartrip, a leading travel company in India, is seeking a someone to head the connectivity partners and third party suppliers. As the Connectivity Head, you will be responsible for supporting the ecosystem of technology companies that provide IT solutions to Cleartrip’s accommodation partners. This includes channel management, Property Management Systems, online booking engines, and Revenue Management solutions. Your objective will be to establish Cleartrip as the trusted advisor for connectivity partners, fostering existing relationships and recruiting new partnerships to drive a mutually beneficial and successful business operation.

Cleartrip operates in a rapidly evolving market where customers expect exceptional travel accommodation experiences. Your role will be crucial in leading this transformation by promoting high adoption of Cleartrip’s products and connectivity innovations among its ecosystem of connectivity partners.

In your role as the Connectivity Head, by gaining a comprehensive understanding of partners’ businesses, their opportunities, challenges, and concerns, you will act as a trusted advisor and work towards building a collaborative and profitable operation.

As Cleartrip continues to innovate, you will collaborate with partners to ensure a high adoption rate of Cleartrip’s products and Connectivity API’s . This will result in delivering the best experience for accommodation partners and guests. You will also be responsible for adding new accommodation partners to Cleartrip’s platform and providing guidance to improve their business with Cleartrip. Additionally, you will play a vital role in maintaining or establishing a high-quality standard for partner connections by focusing on the integration of Cleartrip’s platform with partners’ internal systems.

This position is unique within the Cleartrip group and will require collaboration with various internal stakeholders, including the Product Team, Partner Marketing, Connectivity Technical Support, and Business Development teams.

Responsibilities

• Channel partnership management: Act as the main point of contact for channel partners regarding connectivity and configuration-related issues. Build and maintain strong relationships with channel stakeholders, understand their technical requirements, and provide proactive support and solutions.
• Coordination: Serve as a liaison between internal teams, external partners, and vendors to coordinate and resolve technical issues related to connectivity and tech infrastructure. Facilitate effective communication and collaboration to ensure timely and satisfactory resolutions.
• Troubleshoot and escalate issues: Identify and troubleshoot connectivity issues impacting channel partners, working closely with internal and external teams to diagnose and resolve problems. Escalate critical issues to appropriate stakeholders for prompt resolution.
• Identify and onboard new potential connectivity partners.
• Drive the execution of the business plan along with the business development team and bring new connectivity partners onboard.
• Ensure timely support to the hotel’s partners in case of any issue.
• Assist in approaching new accommodation partners and improving the performance of existing partners on the platform.
• Monitor business needs and collaborate with internal Product and Commercial Owners to develop new features
• Scale up the International supply through third party suppliers/bed banks.
• Identify the relevant supply partners as per the organisations growth plan in specific regions.
• Take complete ownership of having the connectivity up and running. This would require liaising between internal product and tech as well as the supplier.
• Be responsible for increasing the supply for International hotels translating to increased bookings.
• Set regular business reviews with the suppliers to find out various opportunities of growth.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 12+ years of experience in partner development and business development in the technology industry.
• Experience with technology platforms and solutions, demonstrating a reasonable understanding from a business perspective and troubleshooting.
• Ability to manage projects involving multiple departments and stakeholders.
• Passion for technology and customer support, driven by creating solutions and building long-lasting, impactful business relationships.
• Strong organizational skills with a focus on optimizing efficiencies and planning ahead.
• Self-starter mentality, motivated by personal performance and a desire to contribute to the team.
• Flexibility and adaptability to face challenges with enthusiasm and a positive attitude.
• Ability to solve complex problems, work within constraints, and devise creative solutions.
• Fluent in spoken and written English, additional languages are a plus.