FlytBase Hiring for Customer Success Associate at Pune, Maharashtra Full Time

Location: Pune

As a Customer Success Associate, you will be the bridge between our esteemed clients and our technical team. Your primary objective will be to ensure that our clients derive maximum value from our offerings, leading to their success and, in turn, ours.

About FlytBase

FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments all across the globe and has the largest network of partners in 50+ countries.

The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics.

The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase won the Global NTT Data Innovation Contest 2019 in Tokyo, Japan. FlytBase graduated from the Cisco LaunchPad Accelerator Program in 2017 and was awarded the TiE50 Top Startup award by TiE Silicon Valley.

Role and Responsibilities:
Onboarding & Training: Guide new partners through the onboarding process and provide training to ensure they utilize our SaaS products to their fullest potential.

Customer Advocacy: Engage with customers across various channels, understanding their needs, and ensuring their concerns are addressed promptly.

Solution Crafting: Develop and refine techno-commercial solutions, collaborating closely with both customers and our in-house technical team.

Post-Delivery Ownership: Ensure post-delivery support, maintain the quality of our service and ensure customer satisfaction.

Cross-functional collaboration: Work closely with sales, technical, and product teams to ensure alignment and deliver a holistic customer experience.

Feedback Loop: Act as the voice of the customer within the organization, providing feedback to enhance our products and services.

Renewal and Retention: Proactively engage with customers as their renewal dates approach, ensuring they understand the value they’ve received and addressing any concerns that might prevent renewal.

Best suited for candidates who: (Skills/Experience)

Exceptional communication skills, both written and oral.

Bachelor’s degree in engineering/science or a related field.

Minimum of 1 year in a drone-centric role.

Experience in the commercial drone industry, with a preference for those who’ve engaged with a diverse clientele.

Ability to thrive in a fast-paced environment, with a knack for juggling multiple tasks.

A genuine passion for ensuring customer success.

Compensation:
This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit and alignment with FlytBase’s long-term business strategy.

Perks:
Fast-paced startup culture

Hacker mode environment

Enthusiastic and approachable team

Professional autonomy

Company-wide sense of purpose

Flexible work hours

Informal dress code

How to apply:
To apply, send across your CV with a cover letter to careers@flytbase.com