Food Darzee Hiring for AM Customer Experience (CEX) at Bangalore Full Time

Urgent opening for Assistant Manager, Customer Experience (CEX)

Lead a team of 20 to 25 associates, in an office environment, through coaching, engaging, and communicating in a way that drives results, manages performance, and develops talent.
Review key business metrics throughout the day, identify root cause barriers and proactively escalate systemic issues and/or implement corrective action plans when required.

• Supervise representatives answering chats and emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order

Confidently manage customers and customer escalations in a professional manner through empathy, active listening and decisive problem solving that supports exceptional service.

• Effectively participate in the hiring process to access talent for a high-performing team.

Competencies & Skills

• 2+ years, of Contact Center supervisory experience; Skilled in customer facing roles across operations / supply chain / logistics / e-commerce or similar.
• Excel at communication, active listening & feedback, foster teamwork in a fast-paced and complex environment; ability to exercise tact and diplomacy.
• Experience in MS Excel (VLOOKUPs and pivot tables), MS Word, MS Outlook
• Experience using CRM software including reporting and data analysis

Job Types: Full-time, Regular / Permanent

Salary: ₹65,000.00 – ₹75,000.00 per month

Benefits:

• Provident Fund
• Work from home

Schedule:

• US shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 4 years (Preferred)
• Team Leader: 2 years (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Remotely:

• Temporarily due to COVID-19

Speak with the employer
+91 8356023886