Communication. Master is preferred
No. of Years of Experience : 5-7 Years
Professional Exposure (Technical Skills) : Business acumen with operational experience in managing Helpdesk operation.
Preferred previous experiences :HelpDesk, Planning, Data Analysis, PS&L
Functional Skills : Strong analytical skills, PS&L knowledge
Behavioral Skills : Strong interpersonal, teamwork, motivational, Change Management and communications skills. Strong executional discipline and ability to self-manage. Strong Coaching/Mentoring and Conflict-Resolution Skills. Capable of and instigator of driving efficiency, standardization and process compliance
Special Knowledge/Skills Required : Knowledge of technology that support professional helpdesk management and ability to bring in latest technology for query management.
Any Others : Well established with proven track record Ford SG8 is preferred.
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