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Private Jobs / Private Sector
Fortanix Hiring for Customer Service at Bangalore Full Time
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Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle – at rest, in motion, and in use across any enterprise IT infrastructure – public cloud, on-premises, hybrid cloud, and SaaS.
This position requires a mixture of excellent project management, problem solving and customer service skills. The ideal candidate will be comfortable interacting with customers at all levels, working with Fortanix engineering, sales and finance teams and driving internal process improvements.
Requirements
Responsibilities
Provide customer service, customer setup, and onboarding
Handle customer service tickets to ensure requests are recorded, tracked, and resolved in a timely manner
Create documentation to standardize processes
Build a positive customer experience by working closely with Sales, Marketing, Product Development and Customer Success
Maintain customer health dashboard and provide weekly updates
Provide on-call support 24×7 on an as-needed basis
Requirements
Hands-on 5+ years of recent Customer Service experience preferable in hi-tech
Excellent English language communication skills, both verbal and written
Highly organized with an acute attention for details
Ability to work in a highly fast paced, rapid growth environment
Benefits
Top range of market compensation
A friendly culture that brings the best out of everybody
Mediclaim Insurance – Employees and their eligible dependents including dental coverage
Personal Accident Insurance
Internet Reimbursement