Freshworks Hiring for Partner Enablement Operations Associate at Chennai, Tamil Nadu, India Full Time

Job Description

Company Description
About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies – from startups to public companies – around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

• Completely manage and support our Learning Management System. This will include assisting the team with queries, keeping the team up to date with the latest releases, troubleshooting for issues, user support, and engaging with vendors to drive resolution to issues and submit feature requests.
• Maintain awareness of new software features and possible benefits to the team as well as changes to the Learning Management System platform that could negatively impact the business.
• Assist the team with the setup of new learning objects, pages, certificates, pricing, emails, etc.
• Work with our software vendors to resolve issues and drive new feature enhancements.
• Monitor content published within our tools to ensure they remain current and that they comply with naming conventions and standards.
• Assist with ongoing content clean-up in our tools by working with the team to identify content to remove, update or inactivate.
• Pull ad hoc transcript, transaction, and user reports from the learning management system as the business requires.
• Support business report maintenance and changes in our reporting solution.
• Provide operational support to the Partner Enablement team including planning and scheduling webinars, and arranging logistics for training events

Qualifications

• 2 to 4 Years years of experience with administrative experience in a software company
• Good understanding of Learning Management systems
• Expert Experience with MS Excel,Word, Powerpoint, Google Docs etc.

Additional Information
All your information will be kept confidential according to EEO guidelines.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.