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FullThrottle Labs Hiring For Customer Success Associate at Bengaluru, Karnataka Full Time
Customer Success Associate at FullThrottle Labs
FullThrottle Labs is looking for a Customer Success Associate who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our HR Tech tool PyjamaHR!
As Customer Success Associate you will be building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
Key Responsibilities:
- Own overall relationship with new clients, which includes managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Provide critical insights to the product team as a means to improve our developing platform.
- Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
- Effectively maintaining client relationships with follow-up, collecting regular feedback.
Required Skills:
- Good Communication Skills
- Have knowledge regarding SaaS products.
- Preferably comfortable with working in a start-up.
- Technical curiosity or experience, willingness to learn new things
- Proven ability to educate executive decision-makers, building and maintaining relationships with them.
Pre-requisites:
- MUST have excellent communication and written communication skills
- Quick learner, adaptable to changing business needs
- Multitasking skills
About Us:
FullThrottle Labs is a product studio where we build cutting edge B2B SAAS applications. Currently we’re in the process of closing a $4.5mil round for our flagship product PyjamaHR and are looking forward to scaling rapidly. Join us to be a part of the journey!
Benefits/Perks:
FullThrottle Labs offers an array of benefits including competitive salaries, equity options, free food and beverages and weekly team outings!
Location: Bangalore (Koramangala – 8th Block)
Salary Range: INR 5,00,000 – INR 10,00,000 per annum
Employment Type
FULLTIME
Industry Type
IT-Software / Software Services
Seniority Level
Entry-Level
ANNUAL CTC
₹ 5 Lakhs – ₹ 10 Lakhs
Work Experience(in years)
0 – 2 Years
Education
Any Graduate
Skills
Communication Skills
After-Sales Service
After-Sales Support
Customer Relationship Management
Customer Success
Customer Experience
Mental Fortitude
Organisatonal Accuracy
Confidence
Socialiabilty