futureAnalytica Hiring for Customer Service Representative at New Delhi Full Time

Customer Service Representative

Job Overview:

Future Analytica is looking for customer service representative to manage customer queries and complaints. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities:

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Providing feedback on the efficiency of the customer service process.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Follow communication procedures, guidelines, and policies

• Ensure customer satisfaction and provide professional customer support.

Ideal Qualifications:

• Proven customer support experience or experience as a Client Service Representative

• Ability to multi-task, prioritize, and manage time effectively

• strong phone contact handling skills and active listening

• Excellent communication and presentation skills

About the Company:

AI is the next big revolution for the World. Our technology enables AI for the future. Future Analytica is an AI-SAAS platform that enables 10x acceleration and democratization to the entire data science journey. The company is well funded and has a team with decades of operational experience and best practice that can be shared with our clients. We are looking for top talent to help us continue our growth — and grow with us!

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹300,000.00 per year

Schedule:

• Rotational shift