G2 Hiring for Salesforce Admin Specialist at Bengaluru, Karnataka Full Time

Full Job Description
About G2 – Our People

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs).

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

Due to Covid, G2 is currently operating fully remote until it is safe to return to the office.

About G2 – The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

About The Role

G2 is looking for a hard-working and dedicated Salesforce Admin Specialist to serve as a key player for support of internal stakeholders in their day-to-day job functions as they relate to Salesforce and adjacent systems. As part of the Revenue Operations team, you will act as the initial support for basic user issues which may include, but are not limited to, user accessibility, record changes, reports, dashboards, and application errors.

The Salesforce Admin Specialist should have a high level of professionalism, attention to detail, and excellent communication skills.

In This Role, You Will:
User administrative duties such as troubleshooting, password resets, new user provisioning, permissions updates, etc.
Assist users in developing/improving reports and dashboards
Perform regular data maintenance to ensure high levels of data integrity
Manage and triage inbound case submissions from internal users, escalating when necessary
Complete various ad-hoc projects

Minimum Qualifications:
1 – 3 years of Salesforce experience, Service Cloud preferred
1 – 3 years of customer service driven work
Ability to manage and prioritize small projects & ticketing system
Professional written and verbal communication skills
Strong troubleshooting and problem-solving ability
Takes initiative and delivers results with minimal supervision

What will help your application stand out

Salesforce Admin and Service cloud certifications
Experience working with a SaaS product and in the tech industry
Usage of data management tools such as workbench and dataloader

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.

Learn more about our commitments here Commitments