GaragePlug Hiring for Customer Success & Support Trainee at Indira Nagar, Bengaluru, Karnataka Full Time

tGaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts.

GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world!

We are now ready to take a long jump in 2022. To make this happen, We’re looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

Engineering Degree

• 0-6 months experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.
• This opportunity is also for women professionals who are on a career break looking to restart.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location :

Bangalore.

Job Type: Full-time

Salary: From ₹300,000.00 per year

Schedule:

• Morning shift

Ability to commute/relocate:

• Indira Nagar II stage , Hoysala Nagar , Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Automotive engineering: 4 years (Required)
• customer success & support: 1 year (Required)

License/Certification:

• Payslip (Preferred)