GE Healthcare Hiring for Lead Service System Designer at Bengaluru, India Full Time

Job Description Summary

As a LSSD – Lead Service System Designer for PCS (Patient Care Solutions) – Platform, you will be accountable for defining and driving service strategy & validation for all the platform programs.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

Your Day at GEHC:

• Conceptualize and define ideal state for serviceability for PCS Platform programs

• Coordinate service strategy across both on prem and cloud based solutions

• Work with PCS Product teams to ensure PCS Platform service roadmap meet their service needs

• Develop PCS Platform service roadmap and work with LSIs to ensure platform releases align appropriately.

• Work with LSIs (Lead Service Integrator) to align & implement service strategy, serviceability features

• Custodian of serviceability requirements, ensure design integrity and progress through visible metrics

• Prepare service strategy and sign off for each milestone

• Collaborate with field service organizations for deployment readiness.

• Establish service scorecard to ensure service deliverables for program milestones are on track.

• Ensure end user and service persona training content and process readiness

• Work with third party OEM partners for service strategy and readiness. Owns the service level agreements for different solution elements.

• Sync up with engineering team, Lead System Designer on progress of software development through daily standups and with Program manager on program updates/critical deliverables

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

• Identify and report any quality or compliance concerns and take immediate corrective action as required

• Drive compliance/closure of Regulatory and Quality requirements before approving Design Control FDRs and NPI program milestones

• Identify continuous improvement activities by initiating the implementation of process and product quality improvement initiatives

• Responsible for the validation of all GxP relevant applications and maintaining the validated state of those applications

• Aware of and comply with the change management work instruction

Qualifications/Requirements

• Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)

• A minimum of 10 years of professional experience

• Experienced in end-to-end product development including installed base management

• Strong knowledge on engineering design principles, architectures and advancements in service engineering concepts and technologies

• Experience in software programming for cloud or on-premise solutions

• Demonstrated problem solving techniques

Desired

• Outstanding communication, facilitation and influencing skills

• Ability to influence others and lead small teams.

• Experience of leading initiatives of moderate scope and impact.

• Design For Reliability (DFR) or Design For Service (DFS) experience

• Hand-son serviceability feature implementation knowledge

• Experience working with platforms

• Experience working in a Service or Systems Engineering team

• Experience in working with Agile teams and Quality Management Systems

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: Yes