Genesys Hiring for Atlassian Administrator at Chennai, Tamil Nadu Full Time

Full Job Description
Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Genesys is looking for a highly driven Atlassian Administrator to support the IT Go-to-Customer team. This unique position requires deep Atlassian administration for Jira and Confluence plus the ability to assist with the administration of various testing and other documentation tools. As a Atlassian Administrator, you will partner with business stakeholders to analyze current needs and challenges with respect to the DevOps process.

What this role isn’t:
This role also isn’t about gathering requirements from the business and handing them off to developers. You will be expected to identify solutions that can be built using out-of-the-box solutions from Jira, Confluence, and other DevOps tools.

What you’ll bring to the table: You will be applying your excellent technical, analytical, and problem-solving skills to identify and execute process improvement recommendations. You should be comfortable interacting with all levels of the organization.

Some details about what you’ll do:
Maintain Atlassian Jira and Confluence roadmaps, workflows, configurations, and integrations
Work with Scrum Masters to optimize the tools for maximum efficiency and productivity
Maintain Testing tools configuration and integrations, such as Test Rails and Tricentis Testing for Salesforce
Work with our Product Teams to document technical specifications within Jira, Confluence, and Microsoft Teams
Perform daily user support across multiple applications and analyze and communicate impacts for upgrades.
Provide coaching and training to end users
Establish and implement change management around system maintenance and configuration
Engage with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitate estimation of costs and effort of work items
Ensure the team standards and technical considerations are accounted for in team rituals

Requirements:
Minimum of 5 years of experience in developing and supporting DevOp tools in an agile environment
Extensive hands-on experience with creating implementing and maintaining Atlassian Jira workflows, issue types, roadmaps, and agile boards
Hands-on experience with managing Atlassian Confluence and Microsoft Teams with respect to documentation
Understanding of testing and administering various testing tools within the DevOps process
Strong knowledge of Scrum, Lean, XP, Kanban, or other agile development techniques
Flexible attitude and demonstrated ability to grow skills and work across recent technologies

About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.