GENESYS Hiring for Principal Software Engineer at Chennai, Tamil Nadu, India Full Time

Job Description

Job Title: Principal Software Developer Department & Team: R&D – Platform Engineering Reports to: Sr. Director – Development Location: Chennai Summary: The Genesys Multicloud Reporting and Analytics platform is the foundation on which decisions are made that directly impact our customer’s experience as well as their customers’ experiences. We are a data-driven company, handling tens of millions of events per day to answer the questions for our customers and their business. We own the real-time (up to the second) tooling allowing our customers to make informed business decisions to efficiency operate their contact center to long-term historical reporting to establish trends and develop insights. The team is responsible for terabytes of data in multiple cloud environments including Azure, AWS, Google and supporting Customers operating the software on their own. We use the latest cutting-edge technologies including Kubernetes, Kafka, Flink In this role, you’ll partner with the rest of the team of developers, quality engineers and one other DevOps engineer to develop software to operationalize the software to collect, process, store and analyze data at scale. The best person for this role will have a strong engineering background, have experience with enterprise grade software taking high level business requirements and realizing them into something real. We are a team whose focus is to operationalize big data products and curate high-value datasets and improve the reliability of the data platform as our usage continues to grow on a daily basis. Key Responsibilities: As a member of the team you will:

• Help develop and deploy highly-available, fault-tolerant software and pipelines that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Multicloud Reporting and Analytics platform.
• For pipelines, you will be using terraform, helm charts, Kubernetes and GitHub Actions to fully automate the CD pipelines for both software and infrastructure
• The service has to be highly reliable and available. You will use Grafana, Loki, PagerDuty to provide best-in-class observability allowing the troubleshooting and resolution of production incidents.
• Collaborate with other engineering teams and assist internal business teams to identify and resolve pain points, including reviewing service adoption and usage trends
• Build, deploy, maintain, and automate large global deployments in AWS, Azure and Google.
• Work closely with the rest of the team, many of which are located all around the world.

Skills Required:

• Degree in Computer Science or Computer Engineering, or equivalent experience
• Minimum 13+ years of software development experience
• Good understanding of the Linux
• Proven ability to write Java code
• Attention to details. Tendency to double check what you are doing
• Readiness to learn new technologies
• Great communication skills (English)

Additionally, experience in the following is welcomed:

• Experience with stream processing (Spark, Flink, or similar)
• Experience with Docker, Kubernetes, Helm charts, Grafana
• Experience in AWS, Azure or any other public cloud
• Hands-on with Terraform, Helm, Jenkins, GitHub Actions or similar technologies
• Understanding of CI/CD processes
• Any development experience in Python

About Us: Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-MG1

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
About Genesys: Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.