Genpact Hiring for Process Associate at Gurgaon, Haryana Full Time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate, Customer Care Specialist

Customer Care Associate will be responsible for helping ensure complete customer satisfaction with PerkinElmer by providing customer service to customers contacting the Team via telephone, e-mail or other electronic systems.

Responsibilities

• Delivering exceptional level of service to our customers involving several key responsibilities that include:
• Response to customer inquiries via e-mail, telephone, fax or system
• Order processing in relevant customer service systems which includes orders entry
• Service administration
• Complaint handling
• Billing inquiries which includes price quotations, price checks and item quantity
• General administration which includes customer files and sales contracts maintenance.
• Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.
• Actively participate in the on-going assessment of customer support processes and incorporate approved improvements.
• Provides ad-hoc support to internal and external stakeholders.
• Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
• Perform all tasks in compliance with Genpact internal policies, procedures.
• Successfully graduating the training plan attached to the position and the tasks.

Preferred qualifications

• Required work experience related to position:
• Experience in customer service
• Genuine interest in working in a service environment and acquiring technical knowledge.

Special requirements:

• Communication Requirements:
• Knowledge of French is an advantage.
• Understanding of the culture of the serviced country.
• Candidate is open and skilled in using one’s interpersonal style to meaningfully understand and interact with others.
• Personal Profile:
• Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types.
• Ability to handle pressure
• Computer Skills:
• Very good knowledge of Microsoft Office for work purposes esp. Outlook also Internet Explorer. Familiar with e-mail and intranet.
• Skills Required:
• Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures.
• Solution-oriented. Identifies and analyzes problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies.
• Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up and strong relationships. Focuses work processes and performance measures on customer satisfaction. Displays professionalism and confidence towards the customer.
• Understands the goals of the organization and achieves ambitious individual goals that are consistent with overall Company goals.
• Very attentive and active listener. Fosters open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor’s / Graduation / Equivalent

Job PostingMay 29, 2023, 6:20:07 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time