Genpact Hiring for Process Associate – Customer Service at Kolkata, West Bengal Full Time

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.

Inviting applications for the role of Process Associate, Customer Service- Content Curation

Operations evaluation will be on comprehension, clarity, confidence, objection handling and stability

Responsibilities

Strong attention to detail to identify and fix errors and share feedback/insights

Focus on accuracy/eye for details

Ensure logical and meaningful review of url content curation

High quality of extraction of content delivered consistently

Domain expertise to work like a subject matter expert and challenge what seems incorrect

Adapt and deliver high quality extraction with accuracy, commitment, and consistency

Excellent time management skills to help increase the number of extractions

Decision making skills to understand the concepts of identifying if a website is/is not extractable

Extremely proactive and organized with a track record of success in a team environment

Qualifications

Preferred qualifications

Good understanding on Digital Marketing and Ads ecosystem

Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information

Customer Service background and Digital Marketing experience will be an added value

Strong Logical/ Analytical skills

Minimum qualifications

Any Graduate

Strong Communication Skills (verbal and written)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate

Primary LocationIndia-Kolkata

ScheduleFull-time

Education LevelBachelor’s / Graduation / Equivalent

Job PostingFeb 27, 2023, 7:04:32 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time