GMR Group Looking For Shift In Charge – Guest Relations – 11511 at Delhi, Full Time

To facilitate hassle free passenger experience for all VVIP / VIP / CIP / Celebrities/ Government authorities who travel through RGIA. Enhancing the brand perception of GMR by planning show rounds for dignitaries. The role has to cordinate with multiple government stakeholders to ensure smooth & hassle free travel and there by enhance the passenger experience and outlook of dignitaries about the airport.

To facilitate hassle free passenger experience for all VVIP / VIP / CIP / Celebrities/ Government authorities who travel through RGIA.

Enhancing the brand perception of GMR by planning show rounds for dignitaries. The role has to cordinate with multiple government stakeholders to ensure smooth & hassle free travel and there by enhance the passenger experience and outlook of dignitaries about the airport.

ORGANISATION CHART

Accountabilities

KEY ACCOUNTABILITIES

Key Performance Indicators

To lead and assist Guest Relation Team in daily functioning and to

ensure 100 % guest facilitation

% Adherence

Establish rapport and liaison with agencies i.e. customs/Immigration/CISF/Airlines and other regulatory agencies to enable smooth operations

No of new contacts established

Showcasing Airport , GMRVF And Other Facilities To VIP/VIP/Head

of Political Parties/CIP/Bureaucrats & Media

Numbers

Lounge Maintenance and ensuring that Lounge is kept neat and clean. Decorum and decency to be maintained, Availability of food & beverage and to ensure lounge is manned 24/7.

100 % compliance

Record travel details of VIPS in GRMS and communicating the

same to the concerned shift, updating information in briefing register

100 % compliance

Proactive assistance to needy passengers

100 % adherence to Assessment, Analysis

EXTERNAL INTERACTIONS

External

Liaisioning and coordination Airlines, Ground Handlers, Customs, Immigration, CISF, State Police, APHO, Legal Metrology, AAI, DGCA, MoCA, AP Govt, Concessionaires, Service providers and contractors.

Government Protocol Division for smooth Coordination of facilitation for Union Ministers and Bureaucrats from Govt. OF India.

Central Industrial Security Force (Security wing at Airport) for coordination and seamless facilitation of VIPS through FAST TRACK at Entrance and Security Check.

Immigration and Custom officials for smooth facilitation of VIPS/VVIPS.

National and State Intelligence department for sharing information of movements of VVIPS and VIPS.

INTERNAL INTERACTIONS

BCM, CEO, COO and HODs (DIAL &HIAL)

Interaction & coordination with all internal departments

FINANCIAL DIMENSIONS

Other Dimensions

• This role acts as the lead in-charge of the shift and delegates responsibilities among the guest relation executives when and where required.

Education Qualifications

• Post-Graduation in Management/Post Graduation diploma in Management or any
• Bachelors in Hospitality and Tourism

Relevant Experience

• Minimum 8 years of experience in aviation/ hotel/hospitality sector

COMPETENCIES

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence