Google Hiring for Customer Onboarding Strategist, Acquisitions, Google Customer Solutions at Gurgaon, Haryana Full Time

3 years of experience in a customer-facing role and working with advertising products.

Ability to communicate in English and Hindi fluently.

Preferred qualifications:
3 years of experience working in a digital agency, with a Google product focus.

3 years of experience in sales and business development.

Ability to reach out to customers/cold calling and add value to the business.

Excellent written and verbal communication skills.

Ability to speak and write in any southern India language – Kannada, Tamil, Telugu, Malayalam fluently.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

In this role, you will work with an engaged, fun team, and bring creativity to grow and transform. You will set the goal and strategy for their products and services to reach users and deliver. You will work on product knowledge, consultative promoting, and account management. You’ll work cross-functionally with our Acquisitions, Product, Program, and Same-store teams.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.

Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.

Work cross-functionally with sales, product, and program teams to deliver seamless customer handovers.

Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.

Communicate proactively with customers via phone, chat, and email. Provide strategic advice to help our advertisers get the best return on their investment by working closely with them in a consultative role.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.