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Google Hiring for Managing Director, gCare, Asia-Pacific Market at Bangalore Full Time
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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 15 years of experience in people management leading global teams
- 10 years of experience in digital marketing with advertisers, agencies, or Ad technology companies.
Preferred qualifications:
- Ability to work in ambiguous, fast-paced, changing environment.
- Ability to deliver quantifiable results in a matrixed organization.
About the job
The gCare team is responsible for all support and services for customers across our entire ad products. We help our customers get the most out of our ad and publisher products and guide them when they need help.
You will lead a team of specialists across APAC countries supporting our Large Customer Sales (LCS) organization. You will be responsible for the delivery management and escalation paths of work across Search, Video, Programmatic, Commerce and Apps, you will also have the overall responsibility of representing services to LCS leaders internally.
You will oversee mentoring of teams that use consultative skills to understand advertisers’ needs and deliver measurable solutions. You will work with the Business Leadership team to set strategic objectives and run the day-to-day operations for the business. You will help Business Managers drive their teams to deliver on goals, and partner with clients to exceed business growth across markets.
In addition, you will be responsible for designing service strategy that will impact most of LCS, ensuring global coordination on deployment, evaluating impact, and continuing to evolve the service strategy based on needs of customers and feedback from business partners.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Lead the specialists teams that provide customer objectives for clients in the region and specialist support for the rest of LCS, and provide cross-product media solutions for the accounts/advertisers.
- Partner with the business and Go-to-market (GTM) team to define focus around customer interventions and goals. Deliver on product adoption goals, provide opportunities that enable business growth pipeline for the LCS team in the region, and provide exceptional customer satisfaction.
- Partner on activation and adoption of gCare services.
- Develop, execute, and drive services and service constructs in partnership with GTM.
- Help drive problem-solving and thought partnership that leads to development and growth of the team.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.