Google Operations Center Hiring for Communication and Engagement Lead at Gurgaon, Haryana, India Full Time

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Communication & Engagement Lead, you’ll drive the delivery of employee communications, programs, and events for the GOC Gurgaon site, partnering closely with the India Comms & Engagement Lead, and a range of cross-functional leaders. You’ll also own complex global projects and programs that advance GOC’s overall communications and engagement goals.

To be successful in this unique and incredibly rewarding role, you’ll need to:

• Demonstrate superior communication skills across a range of channels (e.g., emails, talking points, slides, videos), showing excellent judgment on what, when, and how to communicate while mirroring Google’s voice and cultural values.
• Own relationships with senior executives, seeking their feedback and influencing through expertise and data.
• Manage vendor relationships and budgets, partnering with service providers to deliver outstanding events for ~1.2k+ attendees.
• Consult and advise cross-functional partners on comms and event strategies, policies, and best practices, helping them meet their goals while ensuring strong governance and accountability.
• Work calmly and collaboratively in fast-paced and ambiguous environments, maintaining good judgment and the ability to escalate appropriately while balancing time, resources, and quality constraints.

Responsibilities

• In partnership with India Comms & Engagement Lead, develop and deliver annual Gurgaon employee engagement plan. Includes goal setting, budget planning/resource alignment, and setting site events calendar.
• Create and review comms for GOC Gurgaon-based team, working with senior leaders and cross-functional partners to ensure timely delivery of creative, high quality work.
• Lead planning for large-scale meetings and events in Gurgaon (requires vendor management), and consult/enable event teams and managers to deliver programs for their respective audiences with quality and accountability.
• Proactively ensure strong local delivery of global programs including rewards and recognition, employee surveys, intranet management, and more.
• Develop creative and engaging storytelling content to showcase the impact of GOC to job applicants and employees.

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7-10 years of experience developing and executing global communication and event strategies.
• 5+ years program managing processes and initiatives with cross-functional teams.
• Availability to flex working hours as needed to accommodate meetings with other timezones / regions.

Preferred Qualifications

• 10+ years of experience in corporate communications, with experience managing global communications and employment brand channels
• 7+ years of experience project managing communications processes and event delivery in a fast-paced environment.
• Experience using Google Workspace products including Docs, Slides, Gmail, Calendar, etc.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC’s Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don’t hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.