Granicus Inc. Hiring for Customer support representative I (Req no: 850) at Bengaluru, Karnataka Full Time

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

We are looking for candidates who have 1 to 3 years of experience in technical support or customer service role with a bachelor’s degree in computer science or information Technology or equivalent. They are passionate about technology and enjoy helping others. Candidate has excellent problem-solving skills and is patient with customers who are less tech-savvy. They are looking to expand their knowledge and become a skilled technical support agent while progressing within the organization.

You will love this job if you have

Education: Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree.

Work experience: 1-3 years of experience in customer service role.

Personality traits: Analytical, patient, empathetic, and detail oriented.

Motivations: Helping others, problem-solving, and learning new technologies.

Goals: To become a skilled technical support agent and progress within the organization

Challenges: Dealing with difficult customers, handling high-pressure situations, and keeping up with the fast-paced technology changes

Ability to work remotely in night shift (EST) in a dedicated space with privacy, with minimum supervision, and prioritize and manage time effectively.

Behavioral:
Communication: Clear and concise communicator with excellent written and verbal skills.

Technology: Proficient in using ticketing systems, remote desktop applications, and Microsoft Office Suite

Learning: Willingness to learn new technologies and processes quickly.

Time management: Ability to prioritize tasks and work independently while adhering to strict timelines.

The Team

We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –

• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
• Embracing diversity & fostering a culture of ideation, collaboration & meritocracy
• We bring in special guests from time to time to discuss issues that impact our employee population

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Process

Assessment – Take a quick assessment.

Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.

Language assessment (English).

Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.

Reference checks – Provide 2 references so we can hear about your awesomeness.

Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.

Written offer – Sign a formal letter and get excited because we sure are!

Benefits at Granicus India

Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –

Hospitalization Insurance Policy covering employees and their family members including parents

All employees are covered under Personal Accident Insurance & Term Life Insurance policy

All employees can avail annual health check facility

Eligible for reimbursement of telephone and internet expense

Wellness Allowance to avail health club memberships and/or access to physical fitness centres

Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter

Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7

Access to learning management system Say., Udemy Learning Premium account membership & many more

Access to Rewards & recognition portal and quarterly recognition program

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.