Granicus Inc. Hiring for Sr. Atlassian tool administrator at Bengaluru, Karnataka Full Time

Full Job Description
Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.

What your impact will look like here
Sr. Atlassian tool administrator provides configuration and administrative support of Cloud-based Atlassian tool suite, including Jira, Confluence, Insite and key 3rd party add-ons. The Sr. tool admin will work with multiple Granicus teams to design and implement templates and workflows associated with Atlassian tools.
Working with our Outsourced Atlassian support the Sr. tool admin will oversee projects to include new acquisition migrations and standardization, as well as administration to the Insite CMDB tool.

You will love this job if you have
Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/Insite build and configureProvide application support for JIRA, Confluence and Insite/CMDB for the rest of the businessUnderstanding of JIRA APIs and webhooksSupport JIRA, Confluence, and Insite usersWork with business users to evaluate JIRA, Confluence and Insite plug-ins, determine licensing needs, and perform testing, installation, and configuration of the plug-insUtilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projectsImplement custom xml based JIRA gadgetsSupport and configure JIRA plugins as requiredGenerate documentation on workflows and processes implemented in JIRA to support runbooksCreate JIRA projects, queries and reports as requiredAdministration of Insite CMDB, Scans, Reports, Data validationDrive the efficiency and effectiveness of the processesManage and own the toolsCreate and improve standard operating procedures related to tool usageReport on various metrics pertaining to product service delivery, health and reliabilityTrack and prioritize configuration ticket requests through their lifecycleProvide work direction to Jr. tools AdminWork with Outsourced vendor on upgrades and migrations.
Qualifications
Exceptional communication skills and experience interacting with all levels of the organizationSolid understanding of Atlassian tool suiteStrong knowledge of infrastructure and operating systemsCMDB Setup and AdministrationUnderstanding of Web Technologies (Cloud/Amazon Web Services, Jira, HTML, CSS, JavaScript, PHP, Java)Configuring & managing development & testing sandboxesDevelops and maintains integrations between Atlassian tools and other systemsUnderstand tools ITIL support framework to ensure strong understanding of processesCreates logic flow charts and process diagrams based on client need5-7 years’ experience in supporting JIRAAtlassian tool certification a plusThe ideal candidate is required to have solid written and verbal skills, a strong technical mindset, a knack for solving problems and an attention to detail.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team
We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture
At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –
Employee Resource Groups to encourage diverse voicesCoffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.Embracing diversity & fostering a culture of ideation, collaboration & meritocracyWe bring in special guests from time to time to discuss issues that impact our employee population
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.

The Impact
We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Process
Assessment – Take a quick assessment.Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.Coding – Take a quick coding test online.Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.Reference checks – Provide 2 references so we can hear about your awesomeness.Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.Written offer – Sign a formal letter and get excited because we sure are!
Benefits at Granicus India
Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –
Hospitalization Insurance Policy covering employees and their family members including parentsAll employees are covered under Personal Accident Insurance & Term Life Insurance policyAll employees can avail annual health check facilityEligible for reimbursement of telephone and internet expensesWellness Allowance to avail health club memberships and/or access to physical fitness centresWellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarterMemberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7Access to learning management system Say., Udemy Learning Premium account membership & many moreAccess to Rewards & recognition portal and quarterly recognition program
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.